PRIVACY POLICY

This Privacy Policy applies between you, the user of this website and services, and Soul Stori Ltd (“Soul Stori”, “we”, “us”, or “our”), the owner and provider of this website and related services.

Soul Stori takes your privacy seriously and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website, contact us, or engage our services.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy:

Data
Means all personal information that you provide to Soul Stori via the website, email, social media, or other communication channels. This includes personal data as defined by UK data protection law.

Data Protection Laws
All applicable legislation relating to the processing of personal data, including but not limited to:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

We / Us / Our
Soul Stori Ltd, a company incorporated in England and Wales.
Registered office: [INSERT REGISTERED ADDRESS]
Company number: [INSERT NUMBER]

User / You
Any person accessing our website or services who is not employed by or contracted to Soul Stori.

Website
[Insert your website URL] and any related subdomains.

Scope of this Policy

This Privacy Policy applies only to Soul Stori’s use of personal data collected through our website, communications, and services.

It does not apply to external websites linked from our website. We are not responsible for their privacy practices.

For the purposes of UK data protection law, Soul Stori Ltd is the data controller.

Data We May Collect

We may collect the following personal data:

  • Name

  • Business name

  • Contact details (email address, telephone number, social media handle)

  • Billing and invoicing information

  • Project or enquiry details

  • Website usage data (IP address, browser type, analytics data)

  • Any information you provide voluntarily through enquiries, forms, or client onboarding

We only collect data relevant to providing our services.

How We Collect Data

We collect data in the following ways:

Data you provide directly

You may provide data when you:

  • Contact us via email, website form, or social media

  • Enquire about services

  • Become a client

  • Subscribe to updates or newsletters

  • Provide feedback or testimonials

Data collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

This data helps us improve our website and services.

How We Use Your Data

We may use your data for the following purposes:

  • Responding to enquiries

  • Providing services to clients

  • Managing contracts and invoices

  • Internal record-keeping

  • Improving our website and services

  • Marketing communications (where consent has been given)

  • Legal and regulatory compliance

Our lawful bases for processing data include:

  • Contractual necessity

  • Legitimate interests

  • Legal obligation

  • Consent (where applicable)

Marketing Communications

We may send occasional marketing emails or updates if:

  • You have given consent, or

  • You are an existing client and communications relate to similar services

You can opt out at any time by contacting us or using the unsubscribe link in emails.

Sharing Your Data

We will never sell your data.

We may share your data with trusted third parties where necessary, including:

  • Accountants or payment providers

  • Cloud storage and software providers

  • Website hosting providers

  • Professional advisers

  • Contractors working on client projects (where required)

All third parties are required to protect your data and use it lawfully.

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure password-protected systems

  • Encrypted storage where possible

  • Limited access to personal data

  • Secure cloud-based software

If you believe your data has been compromised, please contact us immediately at:
[INSERT CONTACT EMAIL]

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, tax, and accounting obligations

Client records may be retained for up to 6 years for financial compliance.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact:
[INSERT CONTACT EMAIL]

If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk

Cookies

Our website may use cookies to improve user experience and track website performance.
You can control cookies through your browser settings.

A separate Cookie Policy may be provided where required.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

Business Transfers

If Soul Stori Ltd is sold, merged, or restructured, personal data may be transferred as part of that process. We will take steps to ensure your privacy remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Soul Stori Ltd
Email: [INSERT EMAIL]
Registered address: [INSERT ADDRESS]